Frequently Asked Questions 


Do you ship internationally?

As of now we are operating deliveries only within the UAE.

Where is my order?

Either you will receive a tracking number, or our delivery team will reach your door within 48h. If it is not the case please call 800 MALONGO (800-6256646)

What is your return policy?

Kindly check our written policy page.

Why are there no other payments options?

We only support Cash-on-Delivery payment option for the time being.

What is meant by Organic?

Our Organic Coffee are grown without the use of any fertilizers and our packaging is made with recyclable, bio-friendly materials.

What is meant by Fair Trade?

Our Fairtrade Coffee are held to rigorous fair trade standards, which drive income sustainability, community and individual well-being, empowerment, and environmental stewardship. They include requirements around worker's rights, fair labour practices, and responsible land management.

What is meant by Single Origin?

Our Single Origin coffee is coffee grown within a single known geographic origin. This means that they will display unique characteristics that can only be found in that place.

Where do you roast your coffee?

It is roasted in Nice, South of France. Malongo imports its coffee beans from highly selected terroirs around the world, grown and processed according to traditional farming methods.

Where are you sourcing your coffee?

Mexico, Guatemala, Brazil, Colombia, Peru, The Dominican Republic, Laos, Congo, Ethiopia, Burundi, Sao Tome, and Myanmar.

What is your roasting method?

Malongo roasts all of its coffees using slow, gradual and traditional 20-minute methods.